Datenschutzerklärung (Privacy Policy)

1. Data Collection

Voltexiq ("we", "our", or "us") is committed to protecting your privacy. When you use our photovoltaic consultation and quotation services, we collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Property address and building specifications
• Energy consumption data and roof measurements
• Communication preferences and consultation requests
• Technical data such as IP address, browser type, and device information

We collect this information when you submit inquiry forms, request quotations, or communicate with us via email or phone.

2. How We Use Data

Your personal data is processed for the following purposes:

• Providing personalized photovoltaic consultation services
• Preparing and delivering customized solar installation quotations
• Communicating with you regarding your inquiries and projects
• Improving our services and website functionality
• Complying with legal obligations under German and EU law
• Sending relevant information about solar energy solutions (with your consent)

We process your data based on your consent, contractual necessity, and our legitimate business interests in accordance with the GDPR (Datenschutz-Grundverordnung).

3. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Your data is stored on secure servers located in Germany and is encrypted during transmission. Access to personal data is restricted to authorized personnel who require it for business purposes.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by German law. You have the right to access, rectify, delete, or restrict the processing of your personal data, as well as the right to data portability and to object to processing.

4. Third Parties

We may share your data with trusted third-party service providers who assist us in operating our business, such as:

• Solar panel manufacturers and installation partners
• Cloud hosting and IT service providers
• Email communication platforms
• Analytics services to improve website performance

These third parties are contractually obligated to process your data only as instructed and to maintain appropriate security measures. We do not sell your personal data to third parties. We may disclose information when required by law or to protect our legal rights.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

6. Your Rights

Under the GDPR, you have the right to lodge a complaint with the German data protection authority (Landesdatenschutzbehörde) if you believe your data protection rights have been violated.

7. Contact

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

Voltexiq
Carl-Mühlenpfordt-Straße 58
23562 Lübeck, Germany
Email: support@voltexiq.com
Phone: +49 451 3745982